Refund Policy

Gigantic does not entertain refunds for amounts paid by users for Monthly, Quarterly, Semi-Annual, or Annual subscriptions. Refunds are only considered in non-feasible cases. The refund process takes approximately 4-6 weeks.

Gigantic follows TRAI/DOT Policy Guidelines for billing disputes. Users must submit formal concerns via email to support@gtel.in. These issues will be addressed within 4-6 weeks, either through a discount or a credit note applied to the user’s account.

In any situation where the user ID or internet connection is not renewed, a charge of INR 50 per month will be applied by “Gigantic Infotel Private Limited” until the complete disconnection process is finalized.

For further queries, please reach out to us at support@gtel.in.